More Secrets of Consulting: The Consultant's Tool Kit
Gerald M. Weinberg
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Widely acclaimed as a consultant's consultant, Gerald M. Weinberg builds on his perennial best-seller The Secrets of Consulting with all-new laws, rules, and principles. You'll learn how to fight burnout, stay curious, understand your clients, negotiate effectively, and much, much more.
Consultants need more than technical skills—they need self-awareness and a strong set of personal abilities. Weinberg helps computer consultants identify and strengthen each aspect of their performance using a "consultant's tool kit" of seventeen memorable symbols. He devotes a chapter to each of these symbolic tools, from The Wisdom Box to The Fish-Eye Lens to The Oxygen Mask.
What this slow removal does is extend the torture—a boomerang from my Heart's intention. Here's a common example of a boomerang in organizational life—being indirect as a way of not hurting people and winding up hurting them. In our SHAPE forum, Bradley wrote a bunch of questions that some of the others didn't understand. Several Shapers wrote to me privately about the questions, rather than communicating directly with Brad. They were using a style different from the usual SHAPE style. They
they're so overwhelmed with their own issues that they forget to focus their Fish-Eye Lens, so they miss the solution that their clients, like Einstein, are holding but not seeing. Satir's Three Universal Questions How do I get all this information about context to begin with, so I can strip out all these biases? One way is to use Virginia Satir's Three Universal Questions, modified slightly to take into account the entire organization and all its people: • How did they get here? (Past) •
out of Michelle's grasp, "But I wrote a whole chapter on time management in my book, Becoming a Technical Leader. Why don't you read that?" "I did read that, and it was useful, but I want more. I want more time!" "But I've already told you all I know," I argued, my protest growing weaker. "Baloney! I've watched you, and you seem to have time that none of the rest of us have. I mean, where have you found the time to write all those books? How do you get all your projects done on time, and how
mine reminded me of this statement when he said, "How many more times am I going to have to recover key files that were never backed up?" These statements capture the sense of trivialization of what once seemed so important and valuable. There are some obvious reasons why people burn out—for example, working too hard, trying to do too much, going too far beyond our own physical and emotional limitations. Yet these are only the effects of some underlying issues that are the real source of
metaphor. "Take a bite," she'd say about some new idea, "and see how it tastes. If it's good, swallow it, but if it doesn't fit for you, spit it out." But if the new situation resembles an earlier one, it's not always easy to take that one bite. Your Wisdom Box seems to be saying, "Don't bite on that! That's just like the time you ..." As you grow older, the more memories you have of mistakes you've made, and the more chance you have of mistaking one of these memories for wisdom. If all your