The Ethics Challenge in Public Service: A Problem-Solving Guide
Carol W. Lewis
Format: PDF / Kindle (mobi) / ePub
This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. The book serves as a valuable resource for public managers who work in a world that presents numerous ethical challenges every day. It is filled with a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous and pressured world of public service. The book also contains new material on topics such as social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more.
"The Ethics Challenge in Public Service, now in its third edition, continues to be simply indispensable for teaching public service ethics. Thoroughly updated to encompass the latest developments in the field, this new edition adds both a companion website and an instructor's website, further enhancing its value for both students and faculty."
—Guy B. Adams, Harry S. Truman School of Public Affairs, University of Missouri
"If you want to know about ethical decision making in public service, this is the book to read."
—Patricia J. Harned, president, Ethics Resource Center
"This book cuts through the rhetoric and the partisanship right to the heart of ethics in the public service; here is a smooth blend of how and why."
—Carole L. Jurkiewicz, Woman's Hospital Distinguished Professor of Healthcare Management, John W. Dupuy Endowed Professor, Louisiana State University
government to illegitimate regime. It changes the question from What now? to What if ? It is irrelevant to the contemporary constitutional system of American public service. Then there is the likelihood of unjust human law to consider. When ethical judgment conflicts with legal compliance in major matters, conscientious dissent or civil disobedience substitutes a standard from outside the administrative system. Religion (as in the case concluding this chapter) or philosophy may provide standards
“The pursuit of excellence means striving to be as good as one can be. . . . It is not enough to be content with mediocrity,” and puts that pursuit on her list of essential ethical values. A posture of competence (“we can do it”) implies a commitment to needed change and demands a good-faith effort. Competence is an ongoing aspiration, a moving and therefore always unmet goal, and a professionally decreed ethical obligation. Applying to public service generally, this standard is a heavy payload
neatly into standard ethical categories. EXHIBIT 5.2. TOUGH CALL. In 1996, the Unabomber suspect was arrested as a result of information given to the FBI by members of his family. The next week, a national adult survey (Gallup/CNN/USA Today, 1996) asked, “If you were faced with the same decision, would you have provided the F.B.I. with information about a member of your own family, or not?” How do you respond as a private person? What should you think about? • Those who said they would have
balance among competing ethical perspectives (and values). The impartial public manager is ethically driven, not ethically empty. Unfortunately, a habit of empathy and concern for facts and legal obligations may be condemned as alleged bureaucratic caution. The manager in public service is often on the receiving end of ethical judgments. A decision maker bent on moderation, inclusiveness, and reasonableness may appear hypocritical, indecisive, or self-serving for those very reasons. Tolerance,
Test 151 Ethics Responsibility Statement 156 Test Ethical Decisions 157 Stakeholder Diagnostic 165 Creatively Lead 170 Drawing the Line 172 Before You Blow 178 Code for U.S. Postal Workers, 1829 186 Workable and Effective Standards of Conduct 194 State Ethics Standards, 2003 200 Ethics, Duty, and Freedom of Speech 203 Excerpt from a Model Municipal Code 207 Great Britain’s Seven Principles of Public Life, 2001 223 Article III of the Inter-American Convention Against Corruption 225 OECD’s Ethics