The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh
Format: PDF / Kindle (mobi) / ePub
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma―measuring performance, improving quality and saving millions in the process.
The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level―just 3.4 defects per million; and much more.
* Includes dozens of data-gathering forms and Six Sigma tools and worksheets
* Describes key improvement methods in a concise “how-to” format with checklists and tips
Customer into measurable requirements. ◆ What are key features/characteristics of the Output for each Customer? ◆ What are key features/characteristics of the Input for the Process? 7. The “P” or Process part of the SIPOC is best drawn as a block diagram, with each block standing for a major activity or sub-step in the process. Establish five to seven “high-level” process steps to broadly describe the process in the order in which the steps actually take place. ◆ Brainstorm major process
essential tasks have been completed. 118 THE SIX SIGMA WAY TEAM FIELDBOOK 6σ Instructions: 1. Walk through this checklist item by item at a team meeting. 2. Mark a “yes” only if everyone on the team agrees the task has been completed. If anyone says no, ask him or her to state why they think the task is incomplete. 3. Reach agreement as a team on each answer before marking the checklist. 4. If there is unfinished work, ask for volunteers, assign responsibilities, and set deadlines for
your processes and operations. Step A4.3: Create Data Collection Forms Now that you’ve made decisions about what data and stratification information you want to collect and what sample sizes are appropriate, you need to document those decisions on a Data Collection Form. Spreadsheets or checksheets are the workhorses of data collection. While each checksheet 6 will vary depending on the data collected, the following guidelines will help you avoid some common pitfalls in collection forms: ◆ ◆ ◆
and finalize your data collection plans. Prepare the workplace. Test your data collection procedures. Collect the data. Monitor accuracy and refine procedures as appropriate. Step A5.1: Review and Finalize Your Data Collection Plans Complete your Measurement Planning Worksheet. Determine how you will assess the accuracy and reliability of the measurements. Measurement practices and measuring devices themselves are subject to variation. No matter how well you train people, it’s likely they will
Chart—daily strategy 6σ Chapter 10. Power Tools for “Measure” 175 Figure 10-10. Sample Size Selector Chart—weekly strategy Checksheet Development Instructions Purpose: Used in data collection to categorize and measure/track frequency of process problems, causes, or other performance factors. Serves as “starting point” for Pareto charts and other display tools (e.g., pie chart, run chart). Application: ◆ ◆ ◆ ◆ ◆ Providing consistent data collection. Identifying and defining